Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff
Voices

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips

Connections

UMD Google Accounts and Personal Data

Over a billion people rely on Google to complete an array of tasks. From crafting a complex spreadsheet to turning off a light, Google is deeply integrated in our personal and professional lives. This union isn’t always a transparent one.

The University of Maryland relies on Google to provide email to staff, faculty, and students. Spotlight investigated what Google may know about you...

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IT Insiders

Free Instructional Technology Workshops for Faculty
Are you trying to “up” your ELMS course design and management game? Interested in using lecture capture or originality checking tools or clickers? The DIT Learning Technology Institute will host free workshops in the Edward St. John Center for Learning and Teaching between January 14 and 25. Review workshop descriptions and register (at least 24 hours ahead of time).

Data Center Consolidation
Related to the UMD data center master plan, data center consolidation efforts have begun. Current DIT-supported data center colocation facilities (the Research Data Center and Rivertech) will be phased out, and there will be new options available, including on-campus, cloud-based, and off-site resources. Project staff will reach out to current colocation facility customers, but you can learn more about the project, timeline, and options on the Data Center Consolidation webpage.
 

Winter Hours
Some DIT services are now operating with adjusted hours during finals, Winter Break, and Winter Session, including the IT Service Desk, Classroom Support, and Terrapin Tech. Get more details.

Winter Break
This is the last IT Insider of 2018! The next issue is planned for January 11. Thank you for your interest in keeping up with news about UMD’s IT services, and we look forward to helping you achieve your goals in 2019!