Spotlight

Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff
Voices

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips

Connections

Your Guide to the WebEx Transition

webex Transition

WebEx is now the Web conferencing solution at UMD. On August 30, 2017, Adobe Connect goes completely offline. Don’t let the transition take you by surprise. If you have video on Adobe Connect you would like to save, use our instructions to download your recordings to your...

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IT Insiders

Terps Love Tech for Learning!
Terps Love Tech for Learning!
Did you know that during Spring 2017, an average of 28,485 people used ELMS-Canvas every day? Students posted more than 190,000 discussion entries and submitted over 340,000 quizzes and 2.3 million assignments!
Online Learning Consortium
Online Learning Consortium
Free training is available for the UMD instructional community through the Online Learning Consortium, sponsored by DIT. Register now for October’s online workshops.
Have You Tried Kaltura?
Have You Tried Kaltura?
UMD's new media management service provides the university community with a solution to store, modify, caption, and publish media assets. It can be used both within and outside of ELMS-Canvas. DIT learning technologies staff are available for consultation on using Kaltura; email itsc@umd.edu to make a request.
Protect Your Credit
Protect Your Credit
If you are affected by the recent Equifax security breach, here are some steps you can take to protect your credit:
  1. Create a Social Security Administration account.
  2. Put a freeze on your credit accounts or establish challenge verification from your banking institutions (Equifax Freeze | Experian Freeze | TransUnion Freeze).
  3. Register for credit protection with Equifax.