Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

Read More of this Voices Article
-- IT service news and tips


Using Multi-Factor Authentication to Protect UMD Accounts

Multi-factor Authentication
On December 4, 2017, all University of Maryland faculty and campus leaders must use multi-factor authentication to log into online resources that use the Central Authentication System (CAS). Affected systems include G Suite for Education (Gmail, Drive, etc.), ELMS, UMEG, and Testudo.
What is Multi-Factor Authentication?
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IT Insiders

MFA Focus Event

MFA Focus Event

Terrapin Tech will be hosting a Multi-Factor Authentication Focus Event on Friday, December 1 from 10 a.m. until noon. DIT staff will help you enroll your mobile device or hardware token or to register with one time use codes. This is a great opportunity to get set up and learn to use MFA before the December 4 deadline! Light refreshments will be provided. You are also welcome to visit Terrapin Tech in 1221 McKeldin Monday through Friday, 8:30 a.m. to 4:30 p.m. to get hands-on assistance with setting up MFA.

New Google Calendar Features

New Google Calendar Features

New Google Calendar features are now available in UMD Google G Suite and TERPmail, including the ability to view multiple calendars using the single day view and to view declined events. Click the “Use new Calendar” button at the top right of the calendar in your Web browser to turn it on. The new interface will become the university default on January 2, 2018.

Microsoft Word Accessibility Checker

Microsoft Word Accessibility Checker

Did you know that the Microsoft Word Accessibility Checker can be used to detect issues with images, tables, and headings that negatively impact the usability of online content? The accessibility checker is available for both Windows and Mac versions of the software. Get more details in this IT Library article.

Creating an Accessible Syllabus Lunch & Learn

The course syllabus is often your first contact with your students. Learn some simple tips for making it accessible to all of your students, including some common mistakes and how to avoid them. Please bring your lunch; snacks and beverages will be provided. Register for the Friday, December 1 Lunch and Learn.